| Customer Management |
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InTechnology prides itself on its strong client relationships, and central to our customer strategy is the Customer Management Team. All of our customers benefit from a dedicated Account Manager. The Account Manager's role is to consider our clients' evolving needs and make sure the services delivered remain appropriate, effective and efficient.
InTechnology's Customer Management Team builds relationships with our customers through regular communication and service reviews. Your Account Manager is a consistent point of contact for ongoing service delivery consultation, with the skills to provide an accurate, complete picture of your network and service usage trends, helping you to extract the full benefits and value from your service to ensure you maximise your return on investment.
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| InTechnology's Customer Account Management is split into 3 teams: |
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| Client Account Management (CAM) |
| Your Client Account Manager acts as a primary contact point for all new requirements and as a point of escalation. Client Account Manager's also support the Technical Account Manager during formal service review meeting. The CAM Team will also communicate new InTechnology products and services to the client. |
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| Technical Account Management (TAM) |
| Your Technical Account Manager is a key member of the Customer Management Team. They ensure the customer receives a fully proactive managed service through the delivery of regular Scheduled Operational Reviews and reporting. They also act as a trusted advocate for the customer within InTechnology, ensuring problems, requests and other items are dealt with in a timely and satisfactory fashion. The team also have a broad set of skills, knowledge and experience with industry recogonised Technical and Service Management qualifications. |
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| Internal Sales |
| The primary focus of the Internal Sales Team is to communicate information and problem management within telephone managed accounts; and are also responsible for the timely renewal of contracts and provision of quotes. The Internal Sales team will co-ordinate the tailoring of managed solutions for telephone managed accounts as well as providing a desk based contact for field accounts. |
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Customer Forums
Quarterly forum giving clients the opportunity to debate topics of interest
Customer Seminars
Quarterly seminars on relevant industry topics
Customer Newsletters
Quarterly newsletter updating clients on company news, new products and solutions
Customer Service Reviews
Quarterly formal meeting to discuss the service that we have provided during the previous quarter
Customer Questionnaires
Annual questionnaire regarding our performance, covers, support, service delivery and sales
Corporate Hospitality
InTechnology have a 20 seater box at Wembley stadium
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